Terms & Conditions

Terms and Conditions of Sale

These terms and conditions of sale which appear on all invoices are the terms and conditions upon which LINK-US, LLC (“LINK-US”) make all sales. LINK-US will not accept any other terms and conditions of sale, unless Buyer and LINK-US have executed a written agreement which specifically modifies, supersedes and/or replaces these terms and conditions. Acceptance of all purchase orders is expressly made conditional upon Buyer’s assent, expressed or implied, to the terms and conditions set forth herein without modification or addition.

Buyer’s acceptance of these terms and conditions shall be indicated by any of the following, whichever first occurs: (a) Buyer’s making of an offer to purchase Product from LINK-US; (b) Buyer’s written acknowledgment hereof; (c) Buyer’s acceptance of any shipment of any part of the items specified for delivery (the “Products”); or (d) any other act or expression of acceptance by Buyer. LINK-US’s acceptance is expressly limited to these terms and conditions in their entirety without addition, modification or exception, and any term, condition or proposals hereafter submitted by Buyer (whether oral or in writing) which is inconsistent with or in addition to these terms and conditions is objected to and is hereby rejected by LINK-US. LINK-US’s silence or failure to respond to any such subsequent or different term, condition or proposal shall not be deemed to be LINK-US’s acceptance or approval thereof.

Unless otherwise agreed in writing, delivery shall be made in accordance with LINK-US’s shipping policy in effect on the date of shipment. The current LINK-US shipping policy can be located at www.LINK-US-online.com.
Domestic: For all domestic transactions, unless otherwise stated on the front of the invoice, title to the Products and all risk of loss or damage with respect to the Products shall pass to Buyer upon delivery by LINK-US to the carrier or Buyer’s representative at LINK-US’s logistics center.

International: For all international transactions, the Product shall be sold FCA LINK-US’s logistics center (Holly Springs, NC). LINK-US assumes no responsibility for charges related to customs clearance in the country of delivery, customs duties, VAT or any other charges or taxes within the country designated for delivery by the Buyer. Title shall pass to the Buyer upon delivery to the Buyer or Buyer’s representative at LINK-US’s logistics center.

Delivery is subject to the payment provisions set forth herein and to LINK-US’s receipt of all necessary information and documentation from Buyer including all import certificates, exemption and/or resale certificates, licenses and other documents as may be required from Buyer for export of the Product. Buyer shall promptly notify LINK-US, in no event later than five (5) business days after delivery, of any claimed shortages or rejection as to any delivery. Such notice shall be in writing and shall be reasonably detailed, stating the grounds for any such rejection. Failure to give any such notice within such time shall be deemed an acceptance in full of any such delivery. LINK-US shall not be liable for any shipment delays beyond the reasonable control of LINK-US which affect LINK-US or any of LINK-US’s suppliers, including, but not limited to, delays caused by unavailability or shortages of Products from LINK-US’s suppliers; natural disasters, acts of war; acts or omissions of Buyer; fire, strike, riot, or governmental interference; unavailability or shortage of materials, labor, fuel or power through normal commercial channels at customary and reasonable rates; failure or destruction of plant or equipment arising from any cause whatsoever; or transport failures.

Buyer shall bear all applicable federal, state, municipal and other government taxes (such as sales, use and similar taxes), as well as import or customs duties, license fees and any other similar charges, however designated or levied on the sale or delivery of the Products or measured by the purchase price paid for the Products. LINK-US’s prices set forth on the front side of the invoice do not include such taxes, fees and charges. Exemption certificates must be presented to LINK-US prior to shipment if they are to be honored.

Payment Terms: Unless otherwise specified, the payment terms are COD. All payments made with credit card will be assessed a fee of 3.5% of the total invoice. Payments made via PayPal will be assessed a fee of 4% of the total invoice. LINK-US, at its discretion, may require reasonable advance assurances of payment through irrevocable bank letters of credit or otherwise. All unpaid invoices shall bear interest at an amount equal to 1-1/2% of the outstanding balance per month (or the maximum rate of interest allowed to be contracted for by law, whichever is less), commencing upon the date payment is due. Buyer’s failure to make timely payment may result in such action as commencement of proceedings for collection, revocation of credit, stoppage of shipment, delay or cessation of future deliveries, repossession of unpaid delivered goods and termination of any one or more sales agreements. Notwithstanding any “net” payment provisions specified on the invoice, LINK-US shall have no continuing obligation to deliver Products on credit, and any credit approval may be withdrawn by LINK-US at any time and without prior notice. LINK-US retains (and Buyer grants to LINK-US by submitting a purchase order) a security interest in the Products to secure payment in full and compliance with these terms and conditions of sale. Buyer agrees to execute any additional documents necessary to perfect such security interest.
Collections: In the event the sales invoice shall be placed by LINK-US in the hands of an attorney or collection agency for the purpose of collection, with or without litigation, or for the purpose of enforcing LINK-US’s security interest in the Products, the Buyer agrees to pay any and all costs associated with such placement, including, without limitation, attorney’s fees and costs incurred prior to, during, or subsequent to trial, and including, without limitation, collection, bankruptcy, or other creditor’s rights proceedings.
Currency: If a sale is to occur, or the Product is to be shipped, outside of the United States, Buyer acknowledges and agrees that the amount due LINK-US is contracted in U.S. Dollars and that payment in U.S. Dollars is of the essence. Any payment by Buyer in local currency or the receipt by LINK-US of local currency as a consequence of enforcement procedures against Buyer will be deemed an authorization for LINK-US to use that local currency to purchase U.S. Dollars or, if such purchase is prohibited by local law, an authorization to purchase appropriate bonds or other instruments and export them from the Buyer’s country in order to convert the currency into U.S. Dollars and apply the proceeds to the payment of any amounts owed to LINK-US by Buyer. Any deficiency as a result of conversion of payment into U.S. Dollars shall be the responsibility of Buyer.


Any return of the Products purchased hereunder, whether for stock balancing purposes or because such Products are claimed to be defective, shall be governed by LINK-US’s Product Return policies in effect on the date of the invoice, or as otherwise provided by LINK-US to Buyer in writing. LINK-US’s Product Return policies are as follows:
DOA/DEFECTIVE PRODUCTS are returned for REPLACEMENT ONLY with the same product/model at Link-US, LLCs sole discretion within 30 days of original invoice date. Deviations from this policy may result in a 25% Returns Processing Service Charge. Defective product must be in original factory carton with all original packing materials.

NON-DEFECTIVE RETURNS ARE SUBJECT TO A 25% RE-STOCKING FEE and such returns will be for store credit or refund at Link-US, LLCs sole discretion within 30 days of original invoice date .

Customer is responsible for shipping charges to Link-US, LLCs warehouse for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by Link-US, LLCs to Customer, at Link-US, LLCs expense, using the same shipping method as was used by Customer to ship the original products back to Link-US, LLCs. If the carrier selected by Customer is not used by Link-US, LLCs, a comparable shipping method will be selected. Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.

Return privileges vary by manufacturer. Please contact Link-US, LLCs via e-mail at [email protected] for details
Please complete the RMA request at http://www.link-us-online.com/support/rma-form/ to obtain a Return Merchandise Authorization (RMA) before shipping product back to Link-US, LLCs. This will expedite and help ensure the proper action or credit upon processing. In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action to take (replacement/repair/credit) and whether the box has been opened or is manufacturer sealed.

Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
Returns will not be accepted at our warehouse without a valid Return Merchandise Authorization (RMA) number. RMA numbers will expire after 7 days. Any return we receive without an RMA number will be documented and returned to you.

Returns processing may take up to 5 business days from the time your return is received.
LINK-US reserves the right to modify or eliminate such policies at any time. Although LINK-US’s policies may permit Buyer to return Products claimed to be defective under certain circumstances, LINK-US makes no representations or warranties of any kind with respect to the Products. LINK-US HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, AS TO THE PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. LINK-US WILL NOT BE LIABLE FOR ANY DAMAGE, LOSS, COST OR EXPENSE FOR BREACH OF WARRANTY. The right to return defective Products, as previously described, shall constitute LINK-US’s sole liability and Buyer’s exclusive remedy in connection with any claim of any kind relating to the quality, condition or performance of any Product, whether such claim is based upon principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise. In the event LINK-US issues a return authorization to Buyer allowing Buyer to return Product to LINK-US, Buyer will deliver the Product to LINK-US’s address in the United States, if so required by LINK-US, and Buyer shall bear all applicable federal, state, municipal and other government taxes (such as sales, use and similar taxes) as well as import or customs duties, license fees and similar charges, however designated or levied, on any replacement Product to be shipped by LINK-US to Buyer.

Support, Subscription, and License: Including but not limited to, digital products and non physical products are non returnable non refundable.

LINK-US shall not be liable under any circumstances for any special, consequential, incidental, PUNITIVE or exemplary damages arising out of or in any way connected with the agreement to sell Product to Buyer or the Product, including, but not limited to, damages for lost profits, loss of use, lost data or for any damages or sums paid by Buyer to third parties, even if LINK-US has been advised of THE possibility of such damages. The foregoing limitation of liability shall apply whether any claim is based upon principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise.

These terms and conditions shall constitute the final, complete and exclusive agreement of the parties with respect to all sales by LINK-US to Buyer and shall supersede all prior offers, negotiations, understandings and agreements. Unless Buyer and LINK-US have executed a written agreement which specifically modifies, supersedes and/or replaces these terms and conditions, it is expressly agreed that no prior or contemporaneous agreement or understanding, whether written or oral, shall contradict, modify, supplement or explain these terms and conditions. No additional or different terms or conditions, whether material or immaterial, shall become a part of any sales agreement unless expressly accepted in writing by an authorized officer of LINK-US in the United States. Any waiver by LINK-US of one or more of these terms and conditions or any defaults hereunder shall not constitute a waiver of the remaining terms and conditions or of any future defaults. No failure or delay by either party in exercising or enforcing any right hereunder shall operate as a waiver thereof or preclude any other exercise or enforcement of its rights. Any provision of these terms and conditions that is prohibited or unenforceable under the laws of the State of Florida shall be ineffective to the extent of such prohibition or unenforceability, without impairing or invalidating the remaining provisions of these terms and conditions. All sales agreements shall be deemed made in, and shall be governed by, the laws of the State of Alabama. The venue for any disputes arising out of any sales agreement shall be, at LINK-US’s sole and exclusive option, Shelby County, Alabama or the courts with proper jurisdiction at Buyer’s location. ALL SALES TRANSACTIONS EXCLUDE THE APPLICATION OF THE 1980 UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS, IF OTHERWISE APPLICABLE.

a) Buyer acknowledges, represents and warrants that it currently complies with, and at all times shall comply with, and shall not act to contravene, relevant laws, codes, and regulations applicable to the purchase and sale of Products under these terms and conditions. Buyer further acknowledges and agrees that the goods, software, and technology subject to these terms and conditions are subject to the export control laws and regulations of the United States, including, but not limited to, the Export Administration Regulations (“EAR”), and sanctions regimes of the U.S. Department of Treasury, Office of Foreign Asset Controls. Buyer shall not, without prior U.S. government authorization, export, reexport, or transfer any goods, software, or technology subject to these terms and conditions, either directly or indirectly, to any country subject to a U.S. trade embargo or to any resident or national of any such country, or to any person or entity listed on the “Entity List” or “Denied Persons List” maintained by the U.S. Department of Commerce or the list of “Specifically Designated Nationals and Blocked Persons” maintained by the U.S. Department of Treasury. In addition, any goods, software or technology subject to these terms and conditions may not be exported, re-exported, or transferred to an end-user engaged in activities related to weapons of mass destruction. Such activities include, but are not necessarily limited to, activities related to: (1) the design, development, production, or use of nuclear materials, nuclear facilities, or nuclear weapons; (2) the design, development, production, or use of missiles or support of missiles projects; and (3) the design, development, production, or use of chemical or biological weapons.
b) Buyer recognizes that some Product sales are limited to a specified territory and shall not sell Products outside that territory. Such sales may constitute copyright or trademark infringement. Products purchased by Buyer may also be subject to additional usage restrictions or authorizations imposed by the Product manufacturer or publisher. Buyer is responsible for ensuring compliance with any such restrictions or authorizations.